TERMS AND CONDITIONS REGARDING PRODUCTS FOR PRE-ORDER
TERMS AND CONDITIONS REGARDING PRODUCTS FOR PRE-ORDER
Guillemot allows Customers to pre-order certain Products or Digital Services on the Website. A “Pre-order” refers to an Order on the Website, prior to the official release date of a new Product or Digital Service, or the date on which an out-of-stock Product once again becomes available in Guillemot’s inventory. The presence of “Pre-order” label on the description of a Product or Digital Service shall indicate to the Customer that a Pre-order is possible for this Product or Digital Service.
Customers who have placed a Pre-order for a Product or Digital Service are guaranteed that their Product will be reserved and shipped to them in priority, or that the Digital Service will be made available to them in priority, once it is officially released on the Website, or when it once again becomes available in Guillemot’s inventory.
A Pre-order entails acceptance by the Customer of a waiting period which may amount to several weeks before the Product is delivered and/or the Digital Service is made available.
A Customer may only pre-order one unit per Product or Digital Service available for Pre-order.
A Customer may only place one Pre-order at a time. A new Pre-order will be possible once the Customer has received the pre-ordered Product or obtained access to the pre-ordered Digital Service.
In the event that a Customer has simultaneously placed a Pre-order and an Order for Products and/or Digital Services available for sale, the Customer will receive all of the Products ordered — including those immediately available — as of the official release date of the Pre-ordered Product on the Website, or the date of its return to Guillemot’s inventories. Where applicable, the Digital Services will be made available to the Customer within the time frames indicated in article 7.1 of the General Terms and Conditions of Sale.
Availability of Products and Digital Services for Pre-order is limited. Pre-orders are processed in the order in which they are received.
Payment for the pre-ordered Product or Digital Service will be required upon confirmation of the Pre-order.
Guillemot reserves the right, at its sole discretion, to:
- Defer the official release date of a new Product or Digital Service;
- Defer the date on which an out-of-stock Product once again becomes available in Guillemot’s inventory;
- Cancel Pre-orders.
Customers who have placed a Pre-order will be informed via email of any changes with respect to dates, or in the event of cancellation of their Pre-order.
In the event that a Pre-order is cancelled by Guillemot, the Customer will be reimbursed for the amount paid upon having confirmed the Pre-order. No other indemnity shall be paid to the Customer by way of compensation for cancellation of the Pre-order.
A Customer may cancel his or her Pre-order at any time and free of charge, prior to the Product being shipped or the Digital Service being made available, via the “CUSTOMER SERVICE” section of his or her customer account.
